Process regarding complaints and disputes with our investment advisory services.
1、We are committed to responding quickly to complaints and disputes with clients and have established the following resolution procedures. For any complaints please contact below.
Address:
10F Urbannet Nihonbashi 2-chome Building,
2-1-3 Nihonbashi Chuo-ku Tokyo, 103-0027
PHONE: +813-5299-5585
FAX: +813-5299-5587
Below is the basic process to resolve complaints.
① We receive complaints from our customers
② We conduct a hearing among our representatives and discuss a resolution.
③ We propose a resolution
2、We strive to resolve complaints with the above process, but as an alternative process clients may seek assistance of FINMAC.
FINMAC undertakes resolution of complaints from Japan Investment Advisory Association (JIAA); we are a member of JIAA.
If you would like to use FINAMC, please contact below.
Financial Instruments Meditation Assistance Center (FINMAC)
PHONE: 0120-64-5005 (Free dial)
Below is the basic process to resolve complaints, if you need further details please contact FINMAC.
① Customer lodge a complaint
② FINMAC relays the complaint to the JIAA member company
③ Discussion and resolution between customer and the JIAA member company
＜Dispute Resolution Measures＞
We propose to settle disputes through the mediation by FINMAC.
FINMAC undertakes dispute mediation from JIAA members. To use FINMAC to settle disputes against JIAA members please see procedure below.
This is the basic process to settle the disputes, if further details are required please contact the FINMAC directly.
① Submit a petition for mediation
② FINMAC receives the petition and selects a mediator
③ Customer pays a fee for the petition
④ Questioning by a mediator to customer and the JIAA member company
⑤ Propose a resolution plan; acceptance of resolution plan
NIB research Co, Ltd
Financial Instruments Business Operators (Investment Advisory)
Kanto Financial Bureau No. 2737
A member of Japan Investment Advisory Association (JIAA).